Privacy Policy

Etherence is a cybersecurity and IT solutions company based in Chennai, Tamil Nadu, India, operating under Etherence IT Solutions and Etherence Security Solutions.

We are committed to protecting the privacy of everyone who interacts with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000.

Last updated: May 2026

Visiting Our Website

When you visit etherence.com, we use third-party services including Google Analytics to collect standard internet log information and details about visitor behaviour. This helps us understand how many people visit our website, which pages they engage with, and the general regions from which visitors arrive.

All information collected through analytics is processed anonymously. We do not attempt to identify individual visitors, and we do not permit third parties to do so on our behalf.

If we collect personally identifiable information at any point on our website, we will make it clear at the time of collection and explain exactly how it will be used.

Information We Collect

We collect personal data only when it is necessary and relevant. The categories of data we may collect include the following.

Identity Data refers to information that identifies you as an individual, such as your name and job title.

Contact Data refers to details that allow us to communicate with you, including your email address, phone number, and company name.

Online Identifiers refer to anonymous information associated with your online presence, such as your IP address, browser type, device identifiers, and cookies. This information cannot be used to identify you personally.

Communication Data refers to the content of messages you send to us through our contact form, email, or any other channel.

Client Data refers to information provided when accessing our Client Portal, including account credentials and engagement-related details. This data is handled with the highest level of confidentiality and is protected by a signed Non-Disclosure Agreement on all engagements.

How We Use Your Information

We use the information we collect for the following purposes.

To respond to enquiries submitted through our contact form or direct communications. To deliver services agreed upon in a client engagement. To send updates, resources, or relevant information to those who have subscribed to hear from us. To improve our website experience through anonymous analytics. To comply with our legal and contractual obligations.

We do not sell, exchange, or distribute your personal data to any third party for their own commercial use.

Contact Form

When you submit an enquiry through our website, we collect your name, company name, email address, the service you are interested in, and your message. This information is used solely to respond to your request and to determine the appropriate team member to assist you.

We retain contact form submissions for a reasonable period to maintain a record of correspondence and to follow up where appropriate.

Client Portal

When you access the Etherence Client Portal, we collect account information necessary to authenticate your identity and provide access to your engagement data. All Client Portal data is encrypted, access-controlled, and handled in strict accordance with the confidentiality obligations outlined in your engagement agreement.

Analytics

We use Google Analytics to collect anonymous data about how visitors interact with our website. This includes page visits, time spent on pages, browser type, and general geographic location. This data is aggregated and does not identify individual users.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Cookies

We use cookies on our website to improve your browsing experience and to collect anonymous analytics data. Below is a summary of the types of cookies we may use.

Essential Cookies are required for the website to function correctly. They enable navigation and access to secure areas and cannot be disabled without significantly affecting your experience.

Performance Cookies collect anonymous information about how visitors use our website, such as which pages are visited most frequently. All data collected by these cookies is aggregated and anonymous.

Functionality Cookies remember choices you make on our website, such as your language preference, to provide a more personalised experience. These cookies do not track your activity on other websites.

You can control and disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

Data Retention

We retain your personal data only for as long as it is necessary for the purpose for which it was collected. When determining how long to retain data, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purpose for which it was collected, and any applicable legal requirements.

When data is no longer required, we securely delete or anonymise it on a regular basis.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data.

You have the right to access the personal data we hold about you. You have the right to correct inaccurate or incomplete personal data. You have the right to request the erasure of your personal data where it is no longer necessary for us to retain it. You have the right to withdraw consent for any processing activity based on consent, at any time. You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at the details provided at the end of this policy.

Withdrawing Consent

If you wish to withdraw consent for any data processing activity, please send a clear written request to our team specifying which processing activity you are objecting to. We will acknowledge your request, verify your identity where necessary, and confirm the actions taken within a reasonable timeframe.

Please be aware that withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted storage, access controls, and regular security reviews. Given the nature of our business, we treat data security as a core operational requirement, not an afterthought.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

Changes to This Policy

We review this Privacy Policy on a regular basis and update it as needed. Any material changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your data, please contact us.

Email: contact@etherence.com

Company: Etherence IT Solutions

Location: Chennai, Tamil Nadu, India